As a plastics processing company, we develop, produce and sell a wide range of products in various markets across the globe. We predominantly supply the automotive and electrical industries, commercial horticulture, medical technology and the packaging and food industries. All of these sectors are important and cover the basic needs of modern people: medicine, nutrition, mobility.
Quality plays a central role here. After all, our products must be safe, environmentally friendly and as innovative as possible in order to meet the growing social demands and the ever-increasing market requirements. And all this at a fair price. This is only possible with a meticulously honed quality management system that focuses on the overall organisation and is closely interlinked with other management systems.
Policy and organisation
We introduced our quality management systems back at the beginning of the 1990s and have continuously developed them since then. Over the years, an integrated management system has emerged. Today’s management system combines the areas of occupation safety, the environment, energy, quality, risk management and compliance with the aim of efficiently implementing the system requirements throughout the entire organisation. The application area spans the divisions FAMAC®, KAPSTO®, K-TECH®, TEKU®, WTZ and CP Holdorf.
The executive board assumes overall responsibility and accountability for the management system. However, all staff members are responsible for compliance with requirements and continuous improvement in their area. The management manual for quality, occupational safety, environmental protection and energy seamlessly fits into the comprehensive process landscape of the Pöppelmann Group and enables a holistic view of the company.
We want to achieve consistent and predictable results effectively and efficiently in our day-to-day work. This is why we use the ‘process-oriented approach’. This facilitates alignment concerning the development, implementation and constant improvement of the management system and promotes the fulfilment of customer requirements. The process-oriented approach taps into the structure of company processes and enables a clear representation of the reciprocal effects of individual sub-processes as a process landscape. Here, we differentiate between four process levels: management processes, value creation processes, supportive and supported processes.
In the individual divisions, a quality management system has been implemented in accordance with various system standards. The alignment follows the respective market requirements.
• In the Division KAPSTO®,a process-oriented quality management system as per DIN EN ISO 9001:2015 is used. This spans management, value creation and supportive processes and other supported processes for the subsidiaries PPUSA and PPF. The requirements of interested parties are taken into consideration.
• The K-TECH® division has implemented a quality management system in accordance with IATF 16949:2016 which, alongside management, value creation and supportive processes, also includes further processes for the subsidiaries Pöppelmann Plastics USA LLC and Plastiques Pöppelmann France S.A.S.
• The basis of the quality management system implemented in the FAMAC® division is DIN EN ISO 9001:2015, which we expand further based on the requirements of BRC Packaging (Version 5). We have also integrated DIN EN ISO 13485: 2016 in the management system for the medical products area.
• The quality management system in the TEKU® division also follows a process-oriented approach based on the systematics of DIN EN ISO 9001:2015. The complexity of the design is aligned to the requirements of the market with the aim of providing consistent products and services that meet customer expectations and legal and regulatory requirements.
Communication and employee involvement
Ensuring that all of our employees identify with the company and our objectives is a fundamental concern for us. This is why open and honest communication and socially responsible and ethically correct conduct are a matter of course for us. We believe that the high level of qualification and motivation amongst our employees plays a crucial role in our company’s success. We promote and encourage this commitment through a range of measures, including our training and education system, the PP Academy, the company newspaper and our ideas box. Other benefits round off the Pöppelmann standard.
Results and outlook
Over the past few years, we have dedicated continuous efforts to the improvement of our internal processes and increasing our productivity and quality. Last but not least, the further development of our management system better helpes to fulfil the increased requirements in all areas of the Pöppelmann Group and achieve the aim of sustainably oriented value creation and the associated increase in customer benefit.